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Orders & Payments

Enter Discount Code

Once you have selected your product and added it to the basket/cart select the Checkout option. In the checkout are you will then be shown an option to add a discount code. Once you have confirmed the discount code the discount will be applied and vi

Was My Order Successful?

Once we have received your order we will send a confirmation to your email address. Save this email in order to facilitate any contact with customer service. The order confirmation (receipt) also serves as a guarantee of proof of purchase.

Where's My Order?

If you have not received your order, in the first instance check your tracking documentation and then CONTACT US. You can also find your tracking information by entering your order number in our chat. If your tracking shows delivery has been successf

Shipping Time & Cost

Shipping Time. USA & UK - 1-2 Days. EU & CA - 4-8 Days. Rest of World - 5-10 Days. Shipping Cost. All orders over $100 include free shipping! For orders below this amount, the shipping cost will be calculated at the checkout.

Change/Cancel My Order

Cancellations or changes of orders are only possible if the order hasn't been fulfilled. In the case it was fulfilled, you need to receive your order and then have the option to send it back to us. You can do so by refusing the delivery or completing

VAT, Customs & Duties

It is the customer's responsibility to adhere to their local tax regulations; this includes import duty & customs fees as well as VAT. Please note that all customs charges & duties are charged by your local border force and not by Larsson & Jennings.

Accepted Payment Methods

Our standard payment types available in all countries are Affirm, American Express, Visa, Visa Electron, Mastercard, JCB, Maestro, Paypal and Amazon Pay.