I prepaid my duties and taxes but I'm being charged moreUpdated a year ago

If you prepaid your duties & taxes at checkout, you should not have to pay any further fees.

IMPORTANT: BEWARE OF TEXT MESSAGES AND EMAILS REQUESTING ADDITIONAL PAYMENT

If you prepaid your duties and taxes and received a text message or email asking for additional payment, we recommend that you NOT open the link.  Instead, reach out to our Customer Service Team at [email protected] and we will investigate to determine if the message is legitimate.