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Passport Shipping FAQs

I prepaid my duties and taxes but I'm being charged more

If you prepaid your duties & taxes at checkout, you should not have to pay any further fees. IMPORTANT: BEWARE OF TEXT MESSAGES AND EMAILS REQUESTING ADDITIONAL PAYMENT. If you prepaid your duties and taxes and received a text message or email asking

What Does Prepaying Duties and Taxes Mean?

Prepaying duties and taxes refers to the process of paying the estimated import fees at the time of purchase or before the package is shipped. This arrangement is often referred to as Delivery Duty Paid (DDP), as opposed to Delivery Duty Unpaid (DDU)

What Are Duties and Taxes?

Duties: These are the taxes imposed by the customs authority of a country on goods coming from abroad. They are based on the product's value, freight, insurance, and other charges. Each country has different rules and rates for duties. Taxes: These a

What are the Factors Affecting Duties and Taxes?

Several factors influence the calculation of duties and taxes:. Value of the goods: Most countries offer a tax and duty-free threshold, also known as de minimis value. If the value of the goods, excluding shipping and insurance, is less than this thr

About Passport

Passport is on a mission to build the world’s most beloved shipping company. We work directly with retailers to provide the best end-to-end solution for international shipping. We have a number of trusted shipping partners around the world that ensur

Do you ship internationally?

International shipping with Passport is currently available to all countries excluding the countries:. British Indian Territories, Christmas Islands, Cocos Islands, C Congo - Kinshasa, Cook Island, Curacao, Falkland Island, French Southern Territorie

Who handles your international shipping?

We ship most of our international orders with Passport, our trusted third-party international shipping partner. Passport has a number of shipping partners around the world that handle your local delivery and ensure your package arrives safely and qui

Do I have to pay duties and taxes?

To create a better delivery experience, we offer to ship international orders Delivered Duty Paid (DDP) or Delivery Duty Unpaid (DDU). By shipping DDP, duties and taxes are collected directly at checkout so that your package is not stopped and held b

How can I track my package?

Once your order has been fulfilled, you will receive an email from us with your tracking information. You can track the progress of your order directly on your Larsson & Jennings tracking page.

When will I receive my order?

We want you to receive your order as fast as possible!. International orders are typically delivered within 8 -14 business days once they have been fulfilled. The estimated delivery date will be shown on your tracking page once your order has been fu

My package seems to have stopped moving.

If your package stops moving at any point, do not fret! It is still on its way to you and is likely just clearing customs. Occasionally, there may be delays due to customs or weather events. If this happens, your tracking page will update the latest