Returns PolicyUpdated a year ago

21 Day returns for full refund:

At Larsson & Jennings we are offering easy and free exchanges for USA orders. As we are still a small brand, we cannot cover return shipping costs and these must be paid by the customer. For Canada orders we are sadly not able to pay the return shipping, nor any import taxes and duties. For all locations, please start your exchange process via our returns portal here, or for a return email our customer service team at [email protected].

We will refund any item returned in saleable condition (unworn and not started), in its original packaging (with tags and security seals in place) within 21 days of purchase. Refunds will be issued to the original method of payment for the value of the item printed on the receipt/order confirmation within 5-10 business days. Please note that we cannot refund your original shipping costs.

We do not accept any returns for product purchased from a third party or product that has been personalised. Please contact the third party directly for exchanges or returns.

Please note that all products in our Outlet are last-chance items and cannot be returned.

All watches come with a 2 year International Warranty - please refer to the Warranty section above for more information.

Please note that customised jewelry items are completely excluded from our refund policy and these are unique, handmade pieces.