Not happy with your order? Easily exchange your item(s) here. Exchanges are free of charge for all customers based in the USA. If you are based somewhere else, please make sure to use a trackable service so we are able to locate your return at any ti

<p id="isPasted" style="box-sizing: border-box; overflow-anchor: none; line-height: 1.5em; margin-top: 0px; color: rgb(0, 0, 0); font-family: &quot;Nunito Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Not happy with your order? Easily&#xA0;exchange&#xA0;your item(s)&#xA0;<a href="https://larssonjennings-usa.loopreturns.com/#/" style="box-sizing: border-box; overflow-anchor: none; background: transparent; text-decoration: none; color: rgb(0, 0, 0); transition: color 0.15s ease 0s, background-color 0.15s ease 0s; border-bottom: 1px solid rgb(0, 0, 0);" target="_blank" title="https://larssonjennings-usa.loopreturns.com/#/">here</a>. Exchanges are free of charge for all customers based in the USA. If you are based somewhere else, please make sure to use a trackable service so we are able to locate your return at any time. Once you receive your tracking number, please share it with us at support@larssonjennings.com.<p style="box-sizing: border-box; overflow-anchor: none; line-height: 1.5em; margin-bottom: 0px; color: rgb(0, 0, 0); font-family: &quot;Nunito Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you&apos;d like to&#xA0;return&#xA0;your order, simply email our team at support@larssonjennings.com.

Return or Exchange

21 Day returns for full refund:. At Larsson & Jennings we are offering easy and free exchanges for USA orders. As we are still a small brand, we cannot cover return shipping costs and these must be paid by the customer. For Canada orders we are sadly

<p id="isPasted" style="box-sizing: border-box; overflow-anchor: none; line-height: 1.5em; margin-top: 0px; color: rgb(0, 0, 0); font-family: &quot;Nunito Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">21 Day returns for full refund: <p style="box-sizing: border-box; overflow-anchor: none; line-height: 1.5em; color: rgb(0, 0, 0); font-family: &quot;Nunito Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">At Larsson &amp; Jennings we are offering easy and free exchanges for USA orders. As we are still a small brand, we cannot cover return shipping costs and these must be paid by the customer. For Canada orders we are sadly not able to pay the return shipping, nor any import taxes and duties. For all locations, please start your exchange process via our returns portal <a href="https://larssonjennings-usa.loopreturns.com/#" style="box-sizing: border-box; overflow-anchor: none; background: transparent; text-decoration: none; color: rgb(0, 0, 0); transition: color 0.15s ease 0s, background-color 0.15s ease 0s; border-bottom: 1px solid rgb(0, 0, 0);" target="_blank" title="https://larssonjennings-usa.loopreturns.com/#">here</a>, or for a return email our customer service team at support@larssonjennings.com.<p style="box-sizing: border-box; overflow-anchor: none; line-height: 1.5em; color: rgb(0, 0, 0); font-family: &quot;Nunito Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We will refund any item returned in saleable condition (unworn and not started), in its original packaging (with tags and security seals in place) within 21 days of purchase. Refunds will be issued to the original method of payment for the value of the item printed on the receipt/order confirmation within 5-10 business days. Please note that we cannot refund your original shipping costs.<p style="box-sizing: border-box; overflow-anchor: none; line-height: 1.5em; color: rgb(0, 0, 0); font-family: &quot;Nunito Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We do not accept any returns for product purchased from a third party or product that has been personalised. Please contact the third party directly for exchanges or returns.<p style="box-sizing: border-box; overflow-anchor: none; line-height: 1.5em; color: rgb(0, 0, 0); font-family: &quot;Nunito Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please note that all products in our Outlet are last-chance items and cannot be returned.<p style="box-sizing: border-box; overflow-anchor: none; line-height: 1.5em; margin-bottom: 0px; color: rgb(0, 0, 0); font-family: &quot;Nunito Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">All watches come with a 2 year International Warranty&#xA0;- please refer to the Warranty section above for more information.<p style="box-sizing: border-box; overflow-anchor: none; line-height: 1.5em; margin-bottom: 0px; color: rgb(0, 0, 0); font-family: &quot;Nunito Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> <p style="box-sizing: border-box; overflow-anchor: none; line-height: 1.5em; margin-bottom: 0px; color: rgb(0, 0, 0); font-family: &quot;Nunito Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong id="isPasted" style="box-sizing: border-box; overflow-anchor: none; font-weight: 700; color: rgb(0, 0, 0); font-family: &quot;Nunito Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please note<span style="color: rgb(0, 0, 0); font-family: &quot;Nunito Sans&quot;, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;that customised jewelry items are completely excluded from our refund policy and these are unique, handmade pieces.

Returns Policy

More questions? Email our team here: support@larssonjennings.com

Larsson & Jennings

Returns

Adjust My Watch Strap

Set The Date & Time

Change My Strap

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Repairs

Warranty

I prepaid my duties and taxes but I'm being charged more

What Does Prepaying Duties and Taxes Mean?

What Are Duties and Taxes?

What are the Factors Affecting Duties and Taxes?

About Passport

Do you ship internationally?

Who handles your international shipping?

Do I have to pay duties and taxes?

How can I track my package?

When will I receive my order?

My package seems to have stopped moving.

Passport Shipping FAQs

What Materials Do You Use?

Which Batteries Do Your Watches Include?

Materials & Care

We Are a Consciously-Driven Brand

B1G1

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Sustainability

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L&J Affiliate Program